Section 20 About the displayed system log
Error indications relating to SMTP

Category | Indication | Description
--- | --- | ---
POP3 server error | Authentication error. | • Entered user name or password may be incorrect. Check if the mail settings are configured correctly.
Failed to find the POP3 server. | • The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly. • The POP3 server may be down. Ask the network administrator.
SMTP server error | Authentication error. | • Entered user name or password may be incorrect. Check if the mail settings are configured correctly.
Failed to resolve the mail server address from DNS. | • The designated IP address of the DNS may be incorrect. Check if the DNS settings are configured correctly. • The DNS server may be down. Ask the network administrator.
Failed to find the SMTP server. | • The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly. • The SMTP server may be down. Ask the network administrator.
Internal error | Undefined error. | • An error occurred in the mail function. Check if the mail settings are configured correctly.

Error indications relating to FTP

Category | Indication | Description
--- | --- | ---
FTP server error | Failed to resolve the FTP server address from DNS. | • The FTP server may be down. Ask the network administrator.
Failed to find the FTP server. | • The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly.
Connection error | File transfer error. | • The FTP server settings may be incorrect. Check if the FTP settings are configured correctly. • The settings relating to the indicated item may be incorrect. Check if the FTP settings are configured correctly.
Passive mode error.
Log out failed.
Failed to change the directory.
User name or password isn’t correct.
Internal error | Undefined error. | • An error occurred in the FTP function. Check if the FTP settings are configured correctly.

Error indications relating to “Viewnetcam.com”

Category | Indication | Description
--- | --- | ---
Viewnetcam.com server error | Failed to resolve the Viewnetcam.com server address from DNS. | • The designated IP address of the DNS may be incorrect. Check if the DNS settings are configured correctly. • The DNS server may be down. Ask the network administrator.
Connection error | No response from the Viewnetcam.com server. | • The “Viewnetcam.com” server may be down. Ask the network administrator.
File transfer error.
Internal error | Undefined error. | • An error relating to the “Viewnetcam.com” function occurred. Check if the “Viewnetcam.com” settings are configured correctly.

Error indications relating to Dynamic DNS Update

Category | Indication | Description
--- | --- | ---
DDNS server error | Failed to resolve the DDNS server address from DNS. | • The designated IP address of the DNS may be incorrect. Check if the DNS settings are configured correctly. • The DNS server may be down. Ask the network administrator.
Connection error | No response from the DDNS server. | • The DDNS server may be down. Ask the network administrator.
Same host name has registered. | • The same host name has already been registered in the DDNS server. Check if the DDNS Update settings are configured correctly.
Internal error | Undefined error. | • An error occurred in the DDNS function. Check if the DDNS Update settings are configured correctly.

Error indications relating to NTP

Category | Indication | Description
--- | --- | ---
Connection error | No response from the NTP server. | • The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly. • The NTP server may be down. Ask the network administrator.
Internal error | Undefined error. | • An error occurred in the NTP function. Check if the NTP settings are configured correctly.
Synchronizing with NTP succeeded. | NTP update succeeded. | • Time correction succeeded.

Log indications relating to HTTPS

Category | Indication | Description
--- | --- | ---
HTTPS | Self-signed Certificate - Generated | • Generation of the self-signed certificate is complete.
Self-signed Certificate - Deleted | • Deletion of the self-signed certificate is complete.
Certificate Signing Request - Generated | • Generation of the CSR (Certificate Signing Request) is complete.
CA Certificate - Installed | • Installation of the server certificate is complete.
CA Certificate - Deleted | • Deletion of the server certificate is complete.
Previous CRT key - Applied | • Previous CRT key is applied.
CRT key - Generated | • Generation of the CRT key is complete.

Log indications relating to login

Category | Indication | Description
--- | --- | ---
Login | User name or IP address | • The login user name will be displayed when “On” is selected for “User auth.”. • The IP address of the PC currently accessing to the camera will be displayed when “On” is selected for “Host auth.”.

Error indications relating to Panasonic alarm protocol notification

Category | Indication | Description
--- | --- | ---
Panasonic alarm protocol notification error | Failed to find destination of notification. | • The IP address of the destination of notification may be incorrect. Check if the IP address of the destination of notification is configured correctly. • The destination of notification may be down. Ask the network administrator.
Cannot resolve notification addresses from DNS | • The DNS server settings may be incorrect. Check if the DNS settings are configured correctly. • The DNS server may be down. Ask the network administrator.